Privacy Policy
Last updated: March 2026
Introduction
Le Camping de l'Ours ('we', 'our', or 'us') is committed to protecting the privacy of our visitors and guests. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Submit a reservation request or contact form
- Communicate with us by phone, email, or social media
- Visit our campground and register as a guest
How We Use Your Information
We use the information we collect to:
- Process and manage your reservation requests
- Communicate with you about your stay or inquiries
- Send you updates about campground events and activities (only if you opt in)
- Improve our website and services
- Comply with legal obligations
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only when required by law or to protect the rights, property, or safety of Le Camping de l'Ours, our guests, or the public.
Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can control cookies through your browser settings.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Reservation data is retained for a maximum of 3 years after your last stay.
Your Rights
Under Canadian privacy law (PIPEDA) and Quebec's Act Respecting the Protection of Personal Information (Law 25), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for the use of your information
- File a complaint with the Commission d'accès à l'information du Québec
Children's Privacy
Our website and services are intended for adults (18 years and older). We do not knowingly collect personal information from children under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Le Camping de l'Ours
261, rang de la Grande Terre
Saint-François-du-Lac, QC J0G 1M0
1-450-568-3634
lecampingdelours@outlook.com